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SHOPPING
Just select a category in the shop then use the links for more information on specific products. Our product range is constantly expanding, if you cannot find what you are looking for please contact us and we will do our very best to assist you.
PACKAGING
We pack your Food Glorious Food order items by ourselves only once your order has been received.
All meat products delivered to your door are fresh, meaning that the products have never been frozen (unless otherwise stated in the description): you can prepare the meat right away, store it in the refrigerator in its vacuum package for a week, or you can freeze it. So, as you can see, the options available to you by ordering fresh meat far outweigh the advantages of meat that has been frozen before delivery.
ORDER PROCESSING
- Orders for Bangkok Metropolitan Area must be received no later than 12:00 PM for same-day delivery.
- Orders for Bangkok Metropolitan Area received later than 12 PM will be delivered the next day.
- Orders from outside Bangkok Metropolitan Area will be delivered by Traffic Express International Ltd. Services provided by TEI Ltd. include different delivery times and modes to meet each client's service needs. You can check the delivery times and prices from the DELIVERY CHARGES section.
If your order is delayed
From time to time, circumstances beyond our control -- weather, for example -- can disrupt delivery schedule. Usually regular service resumes in 24 hours or less.
Rest assured that every shipment of fresh products from Food Glorious Food is packaged to anticipate any such disruptions and to ensure sustained freshness in its original packaging for at least 48 hours with no loss in quality or flavour.
If the delivery of your order is delayed, simply refrigerate it as soon as possible after its arrival.
If you have any questions or concerns in such situations, please call us.
DELIVERY CHARGES
- Within Bangkok Metropolitan Area:
- Orders of 2000 baht or more are delivered Free of Charge.
- Orders of less than 2000 baht will be delivered for an extra fee of 200 baht.
- Outside Bangkok Metropolitan Area:
Important: Food Glorious Food can only deliver the products within Thailand.
RETURNS & HANDLING COMPLAINTS
We provide products of a high quality backed by a quick and efficient service. If however you are dissatisfied or wish to make a complaint then please e-mail or call us during office hours. We shall endeavour to be fair, confidential and speedy in resolving the dispute. Food Glorious Food responds to all complaints within five working days.
Any goods which are found to be faulty can be returned for a replacement. Goods should be returned in their original packing, if possible, no later than the next day of receiving them. Please keep a record of posting. All items subject to availability.
Guarantee is void if address is incorrect or incomplete. Food Glorious Food must be notified by phone, fax or e-mail by the next day after receipt of your order. We reserve the right to fully investigate or refuse claims that we believe may be unfounded or fraudulent.
PRIVACY POLICY
At Food Glorious Food we respect our customers and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential.
On our site, you'll have opportunities to provide your name, address, email and other relevant information that we use to give you a more personalized shopping experience, and to make ordering and reordering easier for you. In addition, we collect this information so we're able to offer special promotions to thank you for your business, to send new product information and services to you, and to notify you of important changes to the Web site. However, we will not email you in future unless you have given us your consent.
We may ask you to submit information about other people if you order a gift to be sent directly to the recipient. In such circumstances, we will ask for the recipient's name, address, telephone number and e-mail address.
We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your permission to share your name and e-mail address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf. We require outside companies and independent contractors to whom we provide customer information for marketing, servicing or processing purposes to restrict the use of the information to those purposes and we prohibit independent use of such information.
In addition, we may automatically gather general statistical information about our website and visitors, such as pages viewed, number of visitors, goods and services purchased, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve the customer experience on our site. We may provide this statistical information to third parties, but when we do so we do not provide personally identifying information without your permission.
We will not pass your e-mail address, your postal address, or your phone number to any other trader without your explicit permission.
The information we hold will be accurate and up to date. You can check the information that we hold about you on the website by logging in using your username and password. If you find any inaccuracies, let us know and we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.
Please review this page periodically for updates on our Privacy Policy. Any changes will be communicated through our website. Information collected before changes are made will be secured according to the previous Privacy Policy. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.
We want you to be fully aware and confident of how your information is used on our site because we appreciate the trust you've placed in us.
SECURITY STATEMENT
When you place an order on our site, the payment is done through a secure server (Bank of Asia). This server encrypts all information you input before it is sent over the network.
For your protection, we do not store credit card information in our database. All visitors are required to re-enter credit card numbers each time they purchase from our online store.
If you're still bothered about sending your card information electronically, don't worry - simply click on "Print Fax Order", fax it to us, and make the payment by debiting directly to our bank account. We will deliver the order to your doorstep once we have received a confirmation from the bank. You will not be asked for any card details over the internet.
We accept Visa, Mastercard, American Express through our secure online server.
YOUR CONSENT
By using our site, you consent to the collection and use of your information as stated above by Food Glorious Food.
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